Privacy Policy

Effective Date: 01 January 2022

At our gardening online shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and engage with our services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect:

  • Personal Information: We may collect personal information, such as your name, email address, phone number, and billing/shipping address, when you place an order or create an account on our website.
  • Payment Information: We collect payment information, such as credit card details, necessary to process your transactions securely. However, we do not store your payment information on our servers. It is securely handled by our trusted payment service providers.
  • Communications: When you contact us via email, telephone, or WhatsApp, we may collect and retain the content of your communication to assist you effectively and improve our customer service.
  • Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about your interactions with our website. This information may include your IP address, browser type, device information, and browsing patterns.

Use of Information:

  • We use the collected information to process your orders, communicate with you about your purchases, and provide customer support.
  • Your personal information may also be used to send you promotional emails, newsletters, or marketing communications if you have opted to receive them. You can unsubscribe from these communications at any time.
  • We may use cookies and tracking technologies to analyze website usage, monitor the effectiveness of our marketing campaigns, and personalize your experience on our website.
  • We may aggregate and anonymize data for statistical purposes or market research without personally identifying you.

Data Sharing:

  • We may share your personal information with trusted third-party service providers who assist us in operating our website, fulfilling orders, processing payments, and delivering newsletters. These service providers are bound by confidentiality agreements and are only authorized to use your information as necessary to perform their services.
  • We may share your information if required by law, to protect our rights and safety, or in connection with a business transaction such as a merger or acquisition.

Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, please note that no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Third-Party Services:

Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party websites or services. We encourage you to review their privacy policies before providing any personal information.

Your Rights:

You have the right to access, update, or delete your personal information held by us. You may also request to restrict or object to the processing of your information.
If you would like to exercise any of these rights or have any questions about our privacy practices, please contact us using the information provided below.

Children’s Privacy:

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If you believe that we may have collected personal information from a child under 18, please contact us immediately.

Updates to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. The updated policy will be posted on our website with the revised effective date.
If you have any questions or concerns about our Privacy Policy or our data practices, please contact us using the information below: