Shipping Policy

Thank you for choosing Green Planet Organics, your gardening online shop! This Shipping Policy outlines important information regarding the shipment of garden care products and plants purchased from our website.

Processing Time:

Once you place an order, we require a certain processing time to prepare and package your items before they are handed over to the courier company.
Processing time typically ranges from 1 to 3 business days, depending on the availability of the products and the order volume.

Shipping Method:

We partner with a trusted third-party courier company to handle the delivery of your orders.
The courier company is responsible for the transportation and delivery of your package.

Shipping Time:

The shipping time refers to the duration it takes for your package to be delivered after it has been handed over to the courier company.
While we strive to ensure timely delivery, please note that shipping times may vary depending on factors such as the destination, weather conditions, and unforeseen circumstances.

Estimated Delivery Time:

We aim to deliver your orders within 7 working days from the date of shipment whenever possible.
However, please understand that the estimated delivery time is not guaranteed and should be considered as an approximate timeframe.

Shipping Costs:

The shipping costs are calculated based on various factors, including the weight and dimensions of the package, the destination, and the shipping method selected during the checkout process.
The applicable shipping costs will be displayed at the time of purchase.

Shipment Tracking:

Once your order has been shipped, we will provide you with a tracking number or a link to track your package’s progress.
You can use this tracking information to monitor the status of your shipment and estimate the expected delivery date.

Delivery Issues:

In the event of any delivery issues, such as a delayed or lost package, please contact our customer support team as soon as possible. We will work with the courier company to resolve the issue and ensure a satisfactory outcome.

International Shipping:

We do not offer international shipping

Shipping Restrictions:

Certain products, such as live plants, may have shipping restrictions or require special handling due to agricultural regulations. We comply with applicable laws and regulations governing the shipment of restricted items.

Order Cancellation:

If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible. Once the order has been handed over to the courier company, it cannot be canceled.
Please note that this Shipping Policy applies only to orders placed through our website. If you have any further questions or require assistance regarding shipping, please contact our customer support team.